Privacy Policy waze2

This Privacy Policy is issued by waze2, an online gambling platform operating under international licensing. This policy applies to all users who register an account, use our services, access the website or interact with the waze2 platform in any capacity.

By registering an account or continuing to use the waze2 platform, you are considered to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are required to stop using the platform immediately.

In order to provide a secure, efficient service that meets licensing requirements, waze2 collects several categories of information from its users:

• Personal identification information such as full name, date of birth, MyKad or passport number
• Contact information including email address, mobile phone number and residential address
• Financial information such as bank account number, registered e-wallet name and records of deposit and withdrawal transactions
• Platform usage data including game history, login logs, device location and device technical information
• Communications you have with our customer support team via live chat or email
• Information shared during the KYC verification process including identity documents

Every piece of information collected by waze2 has a clear and legitimate purpose. We do not collect data beyond what is necessary for platform operations. The main purposes for which data is used include:

• Creating and managing user accounts securely
• Processing deposits and withdrawals through supported payment methods
• Verifying user identity to comply with licensing requirements and anti-money laundering (AML) regulations
• Detecting and preventing fraud, multiple account use and activities that violate our Terms & Conditions
• Providing effective customer support in Bahasa Melayu and English
• Sending information related to bonuses, promotions and relevant service updates
• Ensuring compliance with applicable legal and licensing requirements
• Improving platform features and user experience based on usage patterns

waze2 will not use your data for any purpose beyond those stated above without obtaining your consent first.

waze2 prioritises the confidentiality of user data. However, there are limited circumstances in which your information may be shared with trusted third parties, subject to the following conditions:

• Payment service providers such as the FPX gateway, e-wallet operators (Touch 'n Go eWallet, Boost, DuitNow) and cryptocurrency networks — solely to process your financial transactions
• Technology service providers that support platform operations, bound by confidentiality agreements
• Regulatory bodies or law enforcement agencies when required by legal provisions or court orders
• Third-party identity verification service providers for KYC and AML compliance purposes

In all of the above cases, data sharing is limited to what is strictly necessary and the relevant third parties are bound by strict confidentiality obligations. waze2 does not permit third parties to use your data for their own marketing or business purposes.

The waze2 platform uses cookies and similar tracking technologies to improve the user experience and maintain session security. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous analytical data to help us understand how users interact with the platform for improvement purposes.
• Preference Cookies: Save user settings and preferences such as language and display theme so you do not need to reset them each time.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect platform functionality.

waze2 retains users' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or for as long as required by legal and licensing obligations. Generally:

• Active account data is retained for as long as the account remains active and has not been closed
• Financial transaction records are retained for at least the period required by compliance obligations
• Customer support communication logs are retained for a limited period for reference and quality audit purposes
• Data from closed or inactive accounts will be deleted or anonymised after the minimum retention period has ended

When data is no longer needed, waze2 will delete or anonymise it in a secure and irreversible manner.

As a waze2 user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Rectification: If any of your information is inaccurate or out of date, you have the right to request that it be corrected
• Right of Erasure: You may request that we delete your personal data, subject to our legal retention obligations
• Right to Restriction of Processing: In certain circumstances, you may request that we limit how we process your data
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format

To submit any request relating to the rights above, please contact the waze2 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

waze2 implements appropriate technical and organisational security measures to protect users' personal data from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• Data encryption during transmission using the latest TLS/SSL protocols
• Strict role-based access controls for internal staff
• Continuous monitoring to detect anomalies and intrusion attempts
• Periodic security audits by qualified external parties
• Tested data backup and recovery procedures

In the event of a data security breach affecting users' personal information, waze2 will take immediate steps to address the incident and notify affected users within a reasonable timeframe, in accordance with applicable legal requirements.

As a platform operating under international licensing, waze2 may store or process user data on servers located outside Malaysia. In such cases, we ensure that any cross-border data transfer is carried out with adequate protection, including:

• Binding data processing agreements with external service providers
• Application of data protection standards equivalent to or higher than those required in Malaysia
• Selection of infrastructure that holds recognised security certifications

By using the waze2 platform, you acknowledge and agree to the possibility of such data transfers as described in this policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how waze2 handles your personal data, we encourage you to contact us directly:

• Via the 24/7 live chat available at the bottom corner of the waze2 platform
• Via email at [email protected]

Our team is available at all times and can communicate in Bahasa Melayu and English. We aim to respond to privacy-related enquiries within a reasonable time.